Tag: Customer Service

What is your vision for the future of robotics and its potential to further transform industries, education, and society as a whole?

Robotics has significant transformative potential. They will make industries more efficient and adaptable, introducing new business models and changing how sectors like healthcare and manufacturing operate. Robots can address challenges like elder care and urban efficiency.

They can also offer students hands-on learning, making education more tailored and effective. It’s not just about learning robotics; it’s about learning with them.

My vision for the future of robotics includes machines working alongside us, specifically in a more inclusive, equitable, and innovative world where technology amplifies the best of human capabilities.

Can you please provide a brief overview of RobotLAB and its significance in the field of robotics?

Since its founding in 2007, RobotLAB has provided turnkey robotics solutions to companies of all sizes in industries including foodservice, hospitality, banking, education, assisted-living, education, cleaning, delivery and hospitals. Our talented team of roboticists has effectively deployed thousands of robots that have provided businesses with a clear path to the successful and highly specialized integration of robotics solutions.

As labor becomes increasingly expensive and scarce, we help businesses harness the power of robotics to improve bottom-line and employee retention by reallocating routine tasks to automated technologies. Our team oversees all aspects of the robotics integration process – from sales, tailored programming, on-site integration and repairs – to ensure businesses can access and understand solutions that will dramatically improve their performance. To improve the availability of robotics access nationwide, we recently launched a first-of-its-kind robotics integration franchise opportunity in 40 U.S. states, with the remainder set to clear before the end of 2023.

How do you see the relationship between humans and robots evolving as technology continues to advance?

As technology advances, the relationship between humans and robots will become more collaborative. Robots are tools, designed to enhance human capabilities. As they become more integrated into our daily lives, they’ll be seen less as distant machines and more as extensions of our own capacities.

In education, for instance, robots will serve as learning aids, making educational experiences more personalized and interactive. In industries, they will work alongside humans, taking on repetitive tasks and allowing us to focus on more value-added activities.

Elad Inbar is the founder and CEO of RobotLAB, a unique company dedicated to making robots smart and useful in multiple industries, including education, hospitality, restaurants, hotels, assisted living facilities, etc. His current ventures in robotics and education have received wide publication and recognition in Time Magazine, The New Yorker, Tech Crunch, IEEE, NBC, Financial Times, Fast Company, CNET, San Francisco Chronicle and other media outlets. He shares his experience as a keynote speaker in many events such as SxSW, National Restaurant Association, Florida Lodging and Restaurant Association, and TCEA, ACTE, FETC and many others. Elad also sits on the Forbes Technology Council.

To Know More, Read Full Interview @ https://ai-techpark.com/aitech-interview-with-elad-inbar/

Generative AI for SMBs and SMEs

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AI and ML are changing the way we live and work. Many people think they’re reserved for tech giants, however. But increasingly we’re seeing SMEs harness the power of these tools. And the benefits are clear: artificial intelligence and machine learning can improve operations, boost customer satisfaction and help companies to outpace the competition – all of which are essential if you want your business to not only survive but thrive.

Interested in knowing more? Here we look at the benefits of AI and ML in the business world as well as the perceived challenges.

Customer service

We’ve probably all communicated with a chatbot online when searching our favourite store’s website. In fact, many might not even realise that when you use the chat box function, you’re not actually speaking to a human. This is one of the best examples of how technology can be used to help a business as it offers 24/7 customer support without breaks or vacations, and it’s likely to save money over time too. Even better, these chat boxes provide instant responses to customers, whatever time of the day, meaning customers are better served and we know that is crucial for customer retention and loyalty. That’s not to say there isn’t a place for human customer service agents, instead, your human team can be deployed to other areas of the business and can tackle more complex issues.

Administration

Data entry, accounts, general admin – these are all essential tasks for business owners to complete but it’s not always easy to find the time to dedicate to them. That’s where AI and ML come in. In fact, AI can automate data entry making it faster and error-free. It can even take care of administrative tasks, report generation, and appointment scheduling meaning you and your team can focus on business-critical tasks. With more time freed up, you’ll likely be able to respond quicker around the business and can put more time into your overall strategy.

Decision-making

Another benefit of AI is that it provides deeper insights and can analyse large amounts of data much quicker than a human could. This makes it even easier to predict market demand, understand specific customer preferences and optimise resource allocation.

The challenges in implementing AI

Despite the benefits of AI and ML, we can’t ignore the challenges surrounding it. This includes the difficulties in managing vast data storage, recruiting skilled AI professionals, and not to mention the rapid changes in the AI landscape. Indeed, implementing AI isn’t a one-stop approach. Instead, companies need to continuously innovate to ensure they can keep pace with competitors.

To Know More, Read Full Article @ https://ai-techpark.com/transforming-smes-for-success/

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Maximize your growth potential with the seasoned experts at SalesmarkGlobal, shaping demand performance with strategic wisdom.

In the ever-evolving world of retail, the holiday season presents unique challenges and opportunities for retailers. As consumer exertion surges, retailers have to be interactive with their customers, both online and in-store. To meet such demands effectively, embracing interactive and unified technology solutions is a strategic imperative for retailers to meet customers’ expectations and generate more sales. This article delves into the crucial aspects of interactive and unified technology in holiday customer service for retailers.

Proactive Message

Proactive order updates, delivery notifications, and personalized recommendations can be sent to customers via SMS, online messaging apps, or push notifications to keep them in the loop. This proactive approach builds trust and reduces unnecessary interactions, freeing up human agents for more complex issues.

Connect the Dots for a Seamless Journey for Unified Technology

Implementing a unified solution in retail streamlines operations enhances the customer experience, and optimizes resource utilization effectively. This section will delve into the practical steps for seamlessly integrating unified technology this holiday season:

Omnichannel Integration

Embracing an omnichannel integration strategy ensures a consistent customer experience across mobile applications, websites, and physical stores. A unified interface allows customers to seamlessly transition between channels.

Feedback Mechanism

Establishing a feedback mechanism to gather insight from customers helps in observing and experimenting with a unified solution to further refine it. With an adaptive approach based on the real world, this feedback is important for continuous improvement.

After learning about the types of interactive and unified technology solutions retailers can implement in their businesses, let’s further dive into how these technologies will help retailers this holiday season.

As retailers gear up for the holiday rush, embracing interactive customer support platforms and unified data management can change the customer service landscape. Investing in these solutions will ease the holiday rush and build long-lasting customer loyalty. So, as the holiday season approaches, these potential technologies will make your customers happy and orchestrate better sales and higher revenue.

To Know More, Read Full Article @ https://ai-techpark.com/interactive-and-unified-in-technology/

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AI and RPA in Hyper-automation Maximize your growth potential with the seasoned experts at SalesmarkGlobal, shaping demand performance with strategic wisdom.

Artificial intelligence (AI) has revolutionized data management, empowering organizations to leverage data for informed decision-making.This article explores the transformative impact of AI in data management, presenting three key ways it enhances insights.

First, how AI automates critical processes, optimizing workflows and resource allocation. Second, how AI algorithms improve data quality by detecting and rectifying errors, ensuring reliable insights. Last, how AI enables businesses to make informed decisions by uncovering patterns and making accurate predictions.

Embracing AI in data management provides a competitive advantage, driving sophisticated decision-making and valuable insights across industries. This article will highlight the transformative potential of AI in data management, informing data decision-makers why it is essential to seize this opportunity for growth and success.

About the writer: With more than 20 years of experience in software engineering, Jay Mishra is an expert in product vision and development. Jay is the Chief Operating Officer for Astera Software, where he focuses on product development and strategic planning. Jay holds a Master of Science degree in Computer Science from Virginia Tech and a Bachelor of Science in Mathematics and Computing from the Indian Institute of Technology.

Data: it is the backbone of businesses, enabling informed decision-making, enhanced customer service, and innovation. However, effectively managing data presents challenges, from collection to storage and analysis.

Integrating unstructured data is a challenging task due to its diverse formats and lack of structure. Managing this type of data has historically required extensive manual labor and complex systems to ensure the data is properly extracted. Even with a team of experts, there is still a risk of human error, from missing fields to duplications and inconsistencies.

The rise of artificial intelligence (AI) is revolutionizing data management practices, ushering in a new era of efficiency and efficacy. Large language models such as ChatGPT, Bing, and Google Bard are transforming both the speed at which we can process data, and the way we can use and understand that data.

Just as the advent of Excel revolutionized data processing and analysis, AI represents a new frontier in data management capabilities. While Excel brought the power of spreadsheets to the masses, large language models harness the capabilities of advanced language models to process and analyze data in a conversational manner. Unlike Excel’s structured and formula-based approach, AI’s natural language processing abilities enable users to interact with data in a more intuitive and conversational manner.

Using AI, businesses can now query, explore, and gain insights from their data using everyday language, eliminating the need for complex formulas and technical expertise. This opens up new possibilities for users of all backgrounds to effortlessly leverage data in their decision-making processes.

To Know More, Read Full Article @ https://ai-techpark.com/unlocking-the-power-of-ai/ 

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