AITech Interview with Ulf Persson, Chief Executive Officer at ABBYY

Can you share your vision for ABBYY? What are your long-term goals and aspirations for the organization?

We envision a world where organizations can put their information work more seamlessly, enabling businesses to provide customers with experiences that make their lives better, more productive, and fulfilling. We support this vision by drawing from over 30 years of experience as a trusted and innovative organization with a successful track record, and we use that confidence to transform businesses’ outcomes. We know we’re on the right track because we’ve been recognized by more than a dozen influential analyst firms as a leader in intelligent document processing (IDP) and process mining. Additionally, we have more than 10,000 customers worldwide, including many in the Fortune 500, who trust us to power their intelligent automation. No matter what document, format, language, or context we’re working with, we have the expertise to meet and exceed client expectations – and that remains as ABBYY’s ultimate goal.

In your view, what do you perceive as the most noteworthy challenges confronting the IT services industry at present?

One of the biggest challenges – and opportunities – is the need to create impact and value for customers. KPIs like time to production, time to value and quality during production are more important than ever, meaning software vendors must become top quality service providers. The Software As A Service (SaaS) model also means customers can more easily switch providers if they are not seeing the expected value. An aspect to this is that we are moving from a vendor, buyer relationship to a partnership built on technology, service provision, and innovation. We strive to be a trusted partner to our customers in all questions around IDP and process understanding.

Another major challenge is the currmaent economic and labor environment that has caused many decision makers to pause on major IT initiatives. Discrepancies in tech stacks between departments coupled with overzealous budgets during 2020-2021 left many organizations with technical debt, further causing CIOs to pause innovation until they have a clearer strategy on their roadmap. It’s prudent for innovation leaders to understand what their organization does or does not need, the technologies to adopt, and what will advance their business goals. It’s very similar to where enterprises were in 2020. We’re here to help them navigate through the hype of technology, especially as it relates to AI, and cut through the noise to know how to optimize operational efficiency, enhance workforce productivity and improve customer experiences. 

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